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In recent years, utilities companies have had to re-engineer their operations into
commercially astute, customer-friendly organizations. Even as they compete to expand
globally they must also defend their home territory against new entrants, who are
driving down prices and offering new and innovative services.
Today's economical pressures have also forced manufacturers across several industries
- automotive, electronics, steelwork, clothing, furniture and food - to adopt lean
manufacturing practices. Being able to offer a range of diversified services at
the right price to attract customers, yet still retain profitability and provide
uncompromisingly reliable and high levels of service, are critical challenges.
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Common Information Platform |
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iCapella™ technology solutions provide the insight and information needed for
businesses to quickly monitor and control supply and demand issues, whilst effectively
meeting their goals.
iCapella™ enables you to bring new products to market, reduce inventory
costs, ensure efficient production operations and customer order fulfillment.
Turning data into useable information can increase market share and give companies
the necessary edge to stay ahead of the game. iCapella™ enables manufacturers
and utilities providers to:
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Improve tracking of services and product lines
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Combine data from a variety of services to more accurately conduct market forecasting
and system planning
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Provide Web access to billing data to customers
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Manage call centers' activity and increase response time to customer enquiries
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Monitor cost performance of all facilities and plants
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Enable access to real-time project information for field services personnel from
mobile devices
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Distribute vital alerting information by Web, E-Mail and SMS for rapid response
and resolution of issues.
iCapella™'s business intelligence tools provide valuable insight into overall
performance, ensuring that service level agreements and targets are monitored and
met. iCapella™ innovative alerting function ensures that product quality issues
are tracked and monitored for speedy identification and resolution.
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