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In recent years, utilities companies have had to re-engineer their operations into
commercially astute, customer-friendly organizations. Even as they compete to expand
globally they must also defend their home territory against new entrants, who are
driving down prices and offering new and innovative services.
Today's economical pressures have also forced manufacturers across several industries
- automotive, electronics, steelwork, clothing, furniture and food - to adopt lean
manufacturing practices. Being able to offer a range of diversified services at
the right price to attract customers, yet still retain profitability and provide
uncompromisingly reliable and high levels of service, are critical challenges.
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Common Information Platform
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iCapella™ technology solutions provide the insight and information needed for businesses
to quickly monitor and control supply and demand issues, whilst effectively meeting
their goals.
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iCapella™ enables you to bring new products to market, reduce inventory costs, ensure
efficient production operations and customer order fulfillment.
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Turning data into useable information can increase market share and give companies
the necessary edge to stay ahead of the game. iCapella™ enables manufacturers and
utilities providers to:
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Improve tracking of services and product lines
Combine data from a variety of services to more accurately conduct market forecasting
and system planning
Provide Web access to billing data to customers
Manage call centers' activity and increase response time to customer enquiries
Monitor cost performance of all facilities and plants
Enable access to real-time project information for field services personnel from
mobile devices
Distribute vital alerting information by Web, E-Mail and SMS for rapid response
and resolution of issues.
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iCapella™'s enterprise reporting and information management tools provide valuable
insight into overall performance, ensuring that service level agreements and targets
are monitored and met. iCapella™ innovative alerting function ensures that product
quality issues are tracked and monitored for speedy identification and resolution.
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For further information on iCapella™ Products and Solution, kindly contact us
at info@icapella.com
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